Aftersales Manager Norway

Role Details

Country:

Norway

Work Location:

Oslo

Reports To:

Aftersales Director Europe & CEO Norwegian Company

Department/Team:

Aftersales department

Headcount No.:

1

Contract type:

permanent contract

Key Results/Accountabilities expected from the role

  • Develop effective and efficient non-conventional after-sales policies and procedures for a state of the art business model.
  • Actively work with the pan-European after-sales network to ensure high-quality after-sale solutions for MG's customers.
  • Support customers in cases of complaints and other after-sales related issues.
  • Set up a system for effectively monitoring product quality issues and trends and initiating improvement proposals.
  • Coordinating service campaigns when issues by the OEM's.
  • Actively work with other members of the team to develop and implement a high-performing after sales ecosystem.
  • Ensure alignment of after-sales policies and procedures with the guidelines issued by the OEM's in China.

Experience & Educational background & Expertise

  • Relevant education at Bachelor level and multiple year experience with European automotive warranty claim processes and systems.
  • Extensive experience with after-sales, preferably in the automotive industry.
  • Have Norwegian skill on a native level in written and oral. Have a proficient level of English.
  • Skilled in the use of basic computer applications (MS Office).
  • Skilled with the use of automotive diagnostics tools.
  • Very good communication skills, able to effectively communicate with professionals in different cultures.
  • Creative thinking in order to find efficient, customer-oriented after-sales solutions.
  • High level of flexibility.
  • Have a driving license.
  • Based in Oslo, Norway

Thank you for your application, we will get back to you as soon as possible.

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